Frequently Asked Questions
Frequently Asked Questions
Orders & Payment
What payment methods do you accept?
We accept all major payment methods including credit/debit cards and other secure online payment options available at checkout.
Can I change or cancel my order after placing it?
Orders can be changed or cancelled within 24 hours of placement. Please contact us immediately via our Contact page if you need to make changes.
Will I receive an order confirmation?
Yes, you will receive an email confirmation as soon as your order is placed. Please check your spam folder if you don't see it within a few minutes.
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free international shipping on all orders.
How long does delivery take?
Within South Africa, orders typically arrive within 3–5 business days. International orders take 7–14 business days depending on your location and customs processing.
How do I track my order?
Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery.
Do I have to pay customs or import duties?
International orders may be subject to customs duties and taxes in your country. These charges are the responsibility of the customer and are not included in our pricing.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Items must be unused and in their original condition. Please visit our Refund Policy page for full details.
How do I initiate a return?
Contact us through our Contact page with your order number and reason for return. We'll guide you through the process.
How long does a refund take?
Refunds are processed within 10 business days of receiving and approving your return.
Products
Are your skincare products suitable for sensitive skin?
Many of our skincare products are formulated for sensitive skin. Please check the individual product descriptions for ingredients and suitability information.
Are your botanical products organic?
Several of our botanical products are certified organic. Look for the "organic" label in the product title or description.
Do you restock sold-out products?
Yes, we regularly restock popular items. You can contact us to find out when a specific product will be available again.
Still Have Questions?
We're happy to help! Reach out to us via our Contact page and we'll get back to you within 24 hours.