Frequently Asked Questions (FAQ)

Frequently Asked Questions

🛒 Orders

How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete your order.

Can I cancel or change my order after placing it?
We process orders quickly, so please contact us immediately at jamieoliverminnie884@gmail.com if you need to make changes. We cannot guarantee changes once an order has been accepted.

Will I receive an order confirmation?
Yes, you will receive an email confirmation once your order has been placed successfully. Please check your spam folder if you don't see it.

🚚 Shipping & Delivery

Do you ship internationally?
Yes! We ship locally within South Africa and internationally. Shipping rates and delivery times vary by destination and will be calculated at checkout.

How long does delivery take?
Delivery times depend on your location and the shipping method selected at checkout. All delivery times are estimates and not guaranteed.

How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. Use this to track your delivery through the carrier's website.

💳 Payments

What payment methods do you accept?
We accept payments via PayFast, which supports major credit and debit cards, EFT, and other South African payment methods.

Is it safe to pay on your store?
Yes. Our store is secured with SSL encryption and payments are processed through PayFast, a trusted South African payment gateway.

🔄 Returns & Refunds

What is your return policy?
We offer a 30-day return policy. Items must be unused, in original packaging, and accompanied by proof of purchase. Please review our full Refund Policy for details.

Where do I send my return?
Returns must be sent back to the original supplier. Please contact us at jamieoliverminnie884@gmail.com with your order number and we will provide the correct return address.

How long do refunds take?
Once your return is received and approved, refunds are processed within 10 business days to your original payment method.

📞 Contact & Support

How do I contact you?
You can reach us at jamieoliverminnie884@gmail.com or visit our Contact page. We aim to respond within 24–48 business hours.

Where are you based?
We are based in Roodepoort, South Africa, and serve customers locally and globally.